Most vape devices are activated using 1 of 2 methods;

1. Button click activation. For most devices, click the button 5 times rapidly to turn the device on or off. For devices with multiple buttons, click the largest button.
2. Auto-draw activation. This means that the device is inhale activated. This is most common with disposable vapes, but there are a number of pod systems and cartridge batteries on the market with this capability as well. Just take a drag.

We ship with FedEx, FedEx Express, the United States Postal Service (USPS) and UPS

When an order is received with a shipping address that is different from a billing address or an improper billing address, an order may be placed on hold. We do this in order to keep your card and bank information safe. You will receive a call and or an email from a representative at Discount Vape Pen asking you to verify certain information. Once the information is verified, your order will begin to process and will be shipped out.

There are a few reasons why an order is placed on hold.

• The billing address you entered at checkout doesn’t match what is on your credit card account.
• Your order was placed in a location far from your billing address AND the shipping address is also in a distant location.
• You’ve attempted to make a payment with multiple cards that were declined for the same order.

There are a variety of circumstances that are all reasonable explanations for each of the reasons listed above (for example; you’re on vacation and you placed an order to ship to a friend). However, due to the ever increasing numbers of fraud over the internet, our fraud management team is tasked with the job of minimizing this risk to protect ourselves and our customers from potential threats.

Any of the reasons above are red flags to our team and will lead to either a requests for additional information or immediate order cancellation.

Please email info@vapecartstoreusa.com as soon as possible or come back into the store. We will exchange with a receipt any defective product for the same/like product. Flower is not returnable. 

• We place a very high value on your privacy, so your orders will always be shipped in plain, unmarked packaging. Our packaging is inconspicuous with no indication of the contents on the outer packaging; no Vapecartstore logo, no product indications. The return label on your package will indicate “Shipping Department”, along with our address. International orders do include a commercial invoice for customs documentation, which appears on the outer packaging. The invoice includes a packing list indicating: Tax ID, Item, Item Weight, Item Value (Price), and Item’s Country of Origin.